Standard Chartered bank has unveiled a video and Chat-banking Service in a bid to enhance its customer service.
The Shs.150 billion technology project will allow clients to connect with banking agents via a secure video connection or through a chat and audio channel.
Speaking on Tuesday during the launch at Standard Chartered Headquarters in Nairobi, its CEO, Lamin Manjang said the bank is upgrading its technology, especially by investing in regional client contact centres.
Manjang said that the Bank is incorporating innovation in its services so as to have easy and convenient banking to clients, adding that the video banking will transform the way the bank delivers on client service.
Video banking is about giving our clients more choice and more convenience. One does not have to come to a branch to talk with a consultant physically as technology has simplified that, he said.
Manjang added the new service by the bank has information sharing capability which allows call centre agents to upload and share with clients’ forms and other documents.
The CEO said that the bank will upgrade the service in the second phase to make mobile devices access the services as well as enable priority banking use video banking to explore new wealth management opportunities.
Ministry of Information, Communications and Technology (CS), Joe Mucheru said collaboration between banks and technology firms has given rise to vibrant Fintechs, a multiple of financial technology that describes an emerging financial services sector in the 21st century.
Mucheru said the collaboration saw Shs.3.4 Trillion transferred in 2016 through mobile channels which was key in strengthening Kenya’s financial inclusion agenda by enhancing efficiency.
The CS further stated that Standard Chartered plays a critical role in provision of finance required to achieve Kenya’s economic and social aspirations.
He added the bank has been on the forefront in deploying technology in the banking sector and through its Digital by Design journey it will achieve its target of fully migrating all the banks transactions to non-branch channels.
Mucheru said embracing digital technology will ensure that banks stay relevant to evolving needs of customers where technology is increasingly being deployed to make banking secure, simple and personalized.
The CS said his ministry has forwarded a Bill to Parliament on Computer and Cyber-crime which will help in penalizing people found hacking financial institutions systems.
He added that once enacted, the law will protect the confidentiality of data as it facilitates on the investigation and prosecution of cyber- crimes perpetrators.
Source: Kenya News Agency