New customer care centre at Ardhi House to ease access to land ownership

Ministry of Lands and Physical Planning has partnered with the European Union and Food and Agricultural Organization (FAO) to accelerate land reforms in the country.

Lands and Physical Planning Cabinet Secretary Farida Karoney accompanied by FAO Country Representative Dr. Gabriel Rugalema and the Head of European Union Development Cooperation Division Herbert Perr said the three have partnered to renovate the customer care centre at Ardhi House to the tune of Sh3million.

The Customer Care Centre which is funded by EU and managed by FAO is part of the joint Lands’ Ministry funded five-year Lands’ Governance Program 2016 -2021 which would cost S.2 billion.

Speaking during the handing over of the proposed new Customer Care Centre site to the contractor at Ardhi on Monday, Karoney said the centre would improve the quality of service offered to customers which has in the past been quite poor.

We are confident that the new site will help the Ministry in making land use in the country sustainable, provide security of land tenure, as well as create more job opportunities, said the CS.

Karoney added that the program would also streamline checking and monitoring of lands’ titles through digitization of land records.

The CS commended the two joint development partners for their continued support in Kenya’s land reform agenda.

Immediate beneficiaries of the program include the National Lands Commission and Tana River, Nandi, West Pokot, Samburu, Turkana, Laikipia, Marsabit and Baringo counties.

In his remarks, Perr lauded the ongoing digitization program at the Ministry saying it would help to speed up implementation of land reforms in the sector.

I am optimistic that the highly anticipated land use policy will go a long way in boosting sustainable land management, said Perr.

Dr. Rugalema noted that the centre is vital as it would help to improve access to service delivery to the public.

The objective of setting up a Customer Care Centre is mainly to bring our services closer to the people so that they can access the services easily, said Rugalema.

He added that the programme also aims at improving an inclusive and decentralized land governance of community lands in the Arid and Semi-Arid Lands in the country.

Present at the function were the Lands’ Chief Administrative Secretary Gideon Mung’aro and Principal Secretary Dr. Nicholas Muraguri among others.

Source: Kenya News Agency