Nairobi’s Jomo Kenyatta International Airport (JKIA) has been named the most-improved airport in Africa in the prestigious 2015 Airports Council International (ACI) Airport Service Quality (ASQ) Awards.
JKIA emerged winner in the Best Improved by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking programme.
The ACI Survey captured passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.
The awards has industry recognition as a world-class benchmarking programme which aims to allow airports to plan improvements and benchmark their customer services against other airports.
The ACI named JKIA as the 5th best airport in Africa for 2014 during the ASQ Awards held last year, says Kenya Airports Authority’s Acting Managing Director Yatich Kagungo.
He notes that the recognition was timely; coming at a time when JKIA is undergoing major upgrading and modernization works set to stamp it’s position as a regional hub.
“The stature of JKIA has grown significantly in recent years with increased passengers and cargo traffic into and out of the facility. We expect even further growth going forward as more capacity is unlocked by on-going works, which will improve level of service, security and controlled access to meet international standards, thus taking advantage of its strategic location of JKIA to position it as the premier aviation hub of Africa,” Kagungo said here Tuesday.
On-going works at JKIA include the construction of arrival Terminal 1A (T1A) and Terminal E (T1E); expected to be opened in the course of this month.
The recognition comes after the official opening of the airport’s new Terminal 2, which has a capacity to handle 2.5 million passengers annually and which caters for both international and domestic departures and arrivals.
The additional capacity injected by the new terminal brings the capacity of JKIA to 7.5 million passengers annually. JKIA at the moment handles an estimated 6.5 million passengers annually.