The Cabinet Secretary (CS) Ministry of Public Service Prof. Margaret Kobia has pledged to ensure corrupt free Huduma Centers across the country.
Prof. Kobia said that the current technological progress will ensure order during the delivery of services, reducing physical contact hence minimizing corruption.
Speaking yesterday during the official launch of long working hours at the Huduma head offices in Nairobi, Kobia said that the government had digitalized services hence enhancing quick and corrupt free services.
The shift working system will enhance service delivery, productivity, increase customer satisfaction, citizen trust and transform public service delivery, she said adding that the move will decongest the 7000 clients who visit the GPO Centre daily.
The two shifts will run from 6:30 am to 1:30pm, while the next shift will be from 1.00pm to 7:30pm, the 30 minute overlap meant to ensure proper handing over from first to the second shift all week long, said the CS.
I have no doubt in my mind that this launch of shift working system by Huduma Kenya through extending working hours will go a long way in offering excellent service delivery to citizens of our great nation, she added.
She explained that the strategy on public service innovation is in response to article 232 of the constitution on the need for efficiency and effectiveness in public service delivery to help provide a framework for sound management of innovations in public service.
The CS asked the departments offering services within the Huduma centres to welcome the innovations so as to enhance public service delivery because the extended hours will give Kenyans access to the services among many that are core of the Big 4 agenda.
She urged Kenyans to continue giving them feedback for continuous improvement on the services regarding the extended hour’s system.
The system will be in major towns its purpose being to create flexible working hours for public service and to provide services for longer hours to the public. Among which are Kenya revenue authority services (KRA), higher education loans board (HELB) services, national social security services, police clearance services among others.
Source: Kenya News Agency