Civil Servants urged to offer quality and timely services

The Makueni County Commissioner (CC), Maalim Ali on Wednesday urged civil servants to offer quality and timely services to Kenyans.

Ali said civil servants played a critical role in the development and transformation of the country and asked them to discharge their duties effectively.

Speaking at the County Headquarters in Wote when he launched the customer care week, the CC also called on civil servants to embrace order and discipline for effective service delivery.

As civil servants, we should always exercise restraint and endeavour to give our best by focusing on roles that we have been entrusted to perform,” said Ali.

The CC lauded the government for sustained efforts in the recent years to create a customer oriented service delivery that he said had restored public trust in the Civil Service previously dogged by ineptitude, corruption and exploitation among other ills.

Gone are the days when applying for identification cards or passports were a nightmare, the transformation has improved service delivery tremendously and uplifted the image of Civil Service, he said.

He added that establishment of Huduma Centres as one stop-shop for public services was a clear indication of the government’s commitment to provide quality and timely services to Kenyans.

The long queues witnessed in Huduma Centres across the country is a testimony that civil servants can provide quality services efficiently without corruption, said the CC.

Ali also noted that the realization of the government’s development blue print; Vision 2030 would largely depend on continued efforts by the civil service to offer quality services that meet expectations of Kenyans.

Speaking at the same event, said since its inception in 2015, the centre has served more than 8, 000 customers and called for enhanced collaboration from relevant stakeholders for effective service delivery.

She disclosed that plans were underway to have registration of businesses and NTSA services at the Huduma centre.

We currently have 15 operational counters and we expect to add the two soon, said Ms. Lairubi.

Source: Kenya News Agency