GM expands after-sale service outlets


Owners of Isuzu and Chevrolet vehicles will now be able to access after-sale services from 11 Auto Xpress outlets across the country after a deal signed with General Motors East Africa (GMEA) Limited Friday.

The partnership will see the company expand its after-sale service network with Auto Xpress expected to grow to a total 76 outlets in the next two years.

GMEA which has grown substantially in three years grabbing 28.7 per cent market share by 2014, said it has trained Auto Express staff to handle Isuzu and Chevrolet brands with the same expertise and quality standard from any of General Motors service outlet globally.

Speaking during the signing, GMEA Managing Director Ms Rita Kaveshe said the move was part of General Motors strategy to bring its after sales services closer to their customers.


“We have expanded our aftersales network to ensure our customers receive the same quality aftersales services they receive from us nearer to their homes,” she said.

Customers visiting the outlets will access a wide range of motor vehicle products such as wheels, batteries, suspension parts, lubricants and filter, accessories and garage tools from the Auto Xpress outlet.

They will also receive specialized maintenance services which include passenger tyre changing, balancing suspension bays, passenger car alignment, computerized truck alignment, truck tyre repair, tyres and tubes.

Auto Xpress CEO Mr Sandeep Shah noted the partnership has created an opportunity for the company to diversify its product and service offering as well as increase its revenue stream.